Qalbi — Refund Policy

Qalbi currently offers a Monthly Membership at a fixed price, displayed to you before each payment. Payment is processed through Midtrans, our third-party payment gateway, and your account is marked "paid" once payment is confirmed. Membership is not automatically charged — you make a new payment each month to continue your access, and we send you a reminder before your current period ends.

Because membership grants immediate access to matchmaking features (browsing other members, messaging, video calls) once payment is confirmed, refund eligibility depends on how much of the service you have already used during that billing period, as described below.

[TO BE COMPLETED AFTER LEGAL STRUCTURE IS CONFIRMED — many countries give consumers a legal right to cancel a distance-purchased digital service within a set period (for example, 14 days), which may be reduced or lost once the service has been substantially used with the consumer's consent. Since Qalbi now serves consumers across multiple countries, this section needs input from a lawyer before publishing. Do not leave this section blank or guess at a withdrawal period without legal confirmation.]

Nothing in this Refund Policy is intended to remove or restrict any mandatory consumer right to withdraw or cancel that applies to you under applicable law.

We may consider a refund, in whole or in part, in situations such as:

• You were charged in error (e.g., duplicate payment).
• A technical failure on Qalbi's side prevented you from accessing the membership features you paid for.
• You did not receive access to your paid membership within a reasonable time after payment was confirmed.
• Any circumstance where applicable consumer protection law entitles you to a refund.

Except where required by applicable law, we do not generally offer refunds where:

• You have actively used the membership features (browsing, messaging, video calls) after payment was confirmed for that billing period.
• You simply changed your mind after gaining access to the service.
• Your account was suspended or terminated for violating our Terms of Service.
• You are dissatisfied with the number or quality of matches, since Qalbi does not guarantee that you will find a match, relationship, or marriage (see our Terms of Service, Section 21).
• You did not renew or actively use the membership during a billing period you already paid for.

To request a refund, contact us at info@qalbi.online with:

• The email address associated with your Qalbi account.
• The date and amount of your payment.
• The reason for your refund request.

We will review your request and respond within a reasonable time. Since payment is processed through Midtrans, we can typically verify your payment directly using your account email, but we may occasionally ask you to share a payment confirmation to help resolve your request faster.

If a refund is approved, it will be returned to the original payment method used, via Midtrans. Refund processing times may vary depending on your card issuer or payment method, and will be communicated to you when your request is reviewed.

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last Updated" date above.

[TO BE COMPLETED AFTER LEGAL STRUCTURE IS CONFIRMED — this should match whatever is decided for the Terms of Service and Privacy Policy, and requires input from a lawyer familiar with the country you register your business in. Since Qalbi now serves members across multiple countries, this is especially important to confirm before publishing. Do not leave this blank when you publish.]

If you have questions about this Refund Policy, please contact us at:

• Qalbi
• Email: info@qalbi.online
• Website: www.qalbi.online
• Business/Legal Name: Qalbi
• Business Address: [LEGAL ADDRESS — fill in once registered]

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